What we do

The Utility Regulator’s objectives are to:
Protect the short and long-term interests of electricity, gas, water and sewerage consumers with regard to price and quality of service. Promote a robust and efficient water and sewerage industry, where appropriate to deliver high quality services. Promote competition, where appropriate, in the generation, transmission and supply of electricity. Promote the development and maintenance of an economic and coordinated natural gas industry.

We carry out our work in line with statutory duties set out in the Energy (Northern Ireland) Order 2003 and the Water and Sewerage Services (Northern Ireland) Order 2006. This legislation can be found on the Office of Public Sector Information website.
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Our work involves


* issuing and maintaining licences for gas, electricity and water companies to operate in Northern Ireland;
* making sure that these companies meet relevant legislation and licence obligations;
* challenging these companies to keep the prices they charge as low as they can be;
* encouraging regulated companies to be more efficient and responsive to customers;
* working to encourage competition in the gas, electricity, water and sewerage services markets;
* setting the standards of service which regulated companies provide to customers in Northern Ireland; and
* acting as an adjudicator on certain customer complaints, disputes and appeals.

In carrying out our work we also take account of the needs of vulnerable consumers. We also aim to contribute to the promotion of sustainable development in exercising our regulatory duties.
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Whistle blowing policy
Whistleblowing is when a worker raises concerns about improper practices in their workplace. Whistleblowing can inform those who need to know about health and safety risks, potential environmental problems, fraud, corruption, cover-ups and many other problems. It is sometimes the only way that such information comes to light. If the concern is raised early enough, it can help to avoid serious damage being done.

Our policy applies to external whistleblowers (individuals who do not work for the Utility Regulator) who, as workers in companies in the electricity, gas and water industries, want to disclose certain concerns or wrongdoing to us relating to the activities of companies or individuals operating in those industries.

The Public Interest Disclosure (NI) Order 1998 (PIDO) protects workers who ‘blow the whistle’ about wrongdoing. It mainly takes the form of amendments to the Employment Rights (Northern Ireland) Order 1996, and makes provision about the kinds of disclosures which may be protected; the circumstances in which such disclosures are protected and the persons who may be protected.
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Corporate Publications


We make sure that our work is carefully planned to help us achieve our aims and objectives. Our key strategic document is our Corporate Strategy 2009-14. On an annual basis we also produce a Forward Work Plan which outlines key projects that we aim to undertake each year.

Our annual report provides an official commentary on the organisation’s activities each year. We also publish our Resource Accounts on an annual basis.

We are committed to equality of opportunity and to support this commitment, we have developed an Equality Scheme - in compliance with Section 75 and Schedule 9 of the Northern Ireland Act 1998, and a Disability Action Plan - in compliance with the Disability Discrimination Act 2005.
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Our mission, vision and values


Our Mission
Value and sustainability in energy and water.

Our Vision
We will make a difference for consumers by listening, innovating and leading.

Our Values
* Be a best practice regulator: transparent, consistent, proportional, accountable, and targeted.
* Be a united team - One Team One Mission.
* Be collaborative and co-operative.
* Be professional.
* Listen and explain.
* Make a difference.
* Act with integrity.
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Who we work with

In order to help us protect the interests of electricity, gas and water consumers in Northern Ireland, we work with a range of partner organisations. These include:

* energy and water utility companies;
* Consumer Council for Northern Ireland (CCNI) - whose role as an advocate for consumers is complementary to our regulatory powers;
* Northern Ireland government departments, including the Department of Enterprise, Trade and Investment and the Department for Regional Development;
* government departments and bodies in Great Britain and the Republic of Ireland, including OFGEM, OFWAT and the Water Industry Commission of Scotland; and
* non-governmental organisations, such as the Energy Savings Trust.

United Kingdom Regulators Network
Launched 19th March 2014
The chief executives of the UK’s economic regulators have joined together to launch the UK Regulators Network (UKRN), tasked with improving coordination across regulated sectors to enhance investment and efficiency for the benefit of consumers.

UKRN brings together the Civil Aviation Authority (CAA), The Financial Conduct Authority (FCA), Office of Communications (Ofcom), The Office of Gas and Electricity Markets (Ofgem), Office of Water Regulation (Ofwat), the Office of Rail Regulation (ORR) and the Northern Ireland Authority for Utility Regulation (UREGNI). Monitor and the Water Industry Commission for Scotland (WICS) are also participating as observers.  Read more here

Contact us
Use existing contact form

By post
Utility Regulator
Queens House
14 Queen Street
Belfast
BT1 6ED

By phone and fax
Main switchboard: +44 (0) 28 9031 1575
Fax: +44 (0) 28 9031 1740

By email
To contact individual staff members - .(JavaScript must be enabled to view this email address)
For general queries: .(JavaScript must be enabled to view this email address)

Find us
Click here to download map of our location.

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