We are an independent non-ministerial government department set up to ensure the effective regulation of the Electricity, Gas and Water and Sewerage industries in Northern Ireland.

Section 7: Consumer Representation

1. Who is responsible for the protection of consumers in my area? What actions are currently underway by these organisations to protect consumers?
The Utility Regulator has a duty to protect customers, for full information on the Utility Regulator’s work see our web site http://www.uregni.gov.uk/

The Consumer Council also works to protect consumers, for further information phone 028 9067 2488 or see http://www.consumercouncil.org.uk

2. There is no competitive offer in my area and only one supplier. Who should I talk to about ways to promote competition?
The Utility Regulator has worked hard to encourage competition in both the domestic electricity and gas markets. A number of new entrants have already entered the energy market and the Utility Regulator will continue to promote competition to ensure choice for consumers.

3. Which public body is responsible for promoting fair and effective competition?
The Utility Regulator is responsible for promoting competition; our Corporate Plan [http://www.uregni.gov.uk/uploads/publications/Corporate_Strategy_2009-14.pdf] outlines our duties and how we achieve them, identifying strategic themes and priorities. The Forward Work Plan [http://www.uregni.gov.uk/uploads/publications/2010-11_FWP.pdf] outlines what we will do each year. Both these documents are publicly consulted upon in order to garner the views of our stakeholders including the electricity, gas and water industries and consumer and political representatives.
Our Annual Report [http://www.uregni.gov.uk/uploads/publications/2010-11_Annual_Report.pdf] outlines what we have achieved over the year.