We are an independent non-ministerial government department set up to ensure the effective regulation of the Electricity, Gas and Water and Sewerage industries in Northern Ireland.

Supplier Contact Information

Domestic Customers

Electricity
Your supplier can deal with billing enquiries, ways to pay, price information, meter readings, moving house and energy efficiency advice.

Airtricity
Telephone: 0845 601 4321
Web: http://www.airtricity.com
Email:

Budget Energy
Telephone: 0800 012 11 77
Email:
Web: http://www.budgetenergy.co.uk

Electric Ireland
Telephone: LoCall 0845 600 5335
E-mail:
Web: http://www.electricireland.com

Power NI (formerly NIE Energy)
Telephone: 08457 455 455
Email:
Minicom: 08457 147 128 (24 hrs)
Web: http://www.powerni.co.uk

NIE Ltd
For failure of electricity supply, a new electricity supply and alterations to lines and equipment.
Telephone: 08457 643 643 (24hrs for failure of supply. Mon – Fri 8.30am-5pm for other services)
Email:
Minicom: 08457 147 128 (24hrs)
Web: http://www.nie.co.uk

Gas
Regardless of who your supplier is, in an emergency contact the 24 hour emergency line free phone on 0800 002 001.

Your supplier can deal with billing enquires, ways to pay, price information, meter readings, moving house and energy efficiency advice.

Phoenix Supply Ltd
Telephone: 0845 900 5253 (Mon – Thurs 8.30am – 5pm and Fri 8.30am – 4pm)
Email:
Web: http://www.phoenixnaturalgas.com/supply/

firmus energy
Telephone: 08456 08 00 88 (Mon – Fri 9am – 5pm)
Email:
Web: http://www.firmusenergy.co.uk

Water
Waterline is NI Water’s customer service centre for emergencies as well as day to day enquiries, including queries about your water supply, to report out of sewer flooding or a leak, or you require further information about a new connection to the water and sewerage system.

Telephone: 08457 44 00 88
Typetalk: 08000 515 446 (for customers with hearing difficulties)
Email:
Web: http://www.niwater.com
Leakline: 08000 282 011

Business Customers

Electricity
Airtricity
Web: http://www.airtricity.com
Telephone: 08456 019 093

Budget Energy
Web: http://www.budgetenergy.co.uk
Telephone: 0800 012 11 77

Energia
Web: http://www.energia.ie
Telephone: 028 9068 5900

ESBIE Electric Ireland
Web: http://www.esbie.ie
Telephone: 08453 990 901

firmus energy
Web: http://www.firmusenergy.co.uk
Telephone: 028 9442 7836

Power NI
Web: http://www.powerni.co.uk
Telephone: 08457 455 455

NIE
For failure of electricity supply, a new electricity supply and alterations to lines and equipment.
Telephone: 08457 643 643 (24hrs for failure of supply. Mon – Fri 8.30am-5pm for other services)

Gas
Regardless of who your supplier is, in an emergency contact the 24 hour emergency line free phone on 0800 002 001.

Airtricity
Web: http://www.airtricity.com
Telephone: 08456 03 44 44

Energia
Web: http://www.energia.ie
Telephone: 02890 68 59 00

firmus energy
Web: http://www.firmusenergy.co.uk
Telephone: 08456 08 00 88

Phoenix Supply Ltd
Web: http://www.phoenixnaturalgas.com/supply/
Telephone:0845 900 5253

VAYU
Web: http://www.vayu.ie
Telephone:00353 18 84 94 00