The Utility Regulator is today publishing the NI Water Annual Information Return 2011 .
The Annual Information Return is used to
* monitor the company’s progress towards achieving higher quality objectives;
* ensure that customers’ standards of service are protected;
* compare company performance to other companies both now and over time;
* measure and compare their costs; and
* prepare for the next review of price limits.
Independent professionals (reporters and auditors) scrutinise the company’s information return and report their opinion to the Regulator.
The consistency of data between various information systems and reports is important and an area of focus for the formal undertaking which NI Water has with the Utility Regulator. During our review of AIR11 some confidence grade inconsistencies were identified, that had previously been queried by the Reporter. We intend to adopt the Reporter’s recommendation on the use of confidence grades for any comparative or reporting purposes, and have communicated this to NI Water.