We are an independent non-ministerial government department set up to ensure the effective regulation of the Electricity, Gas and Water and Sewerage industries in Northern Ireland.

Leaflets & Quick Guides

[Download] Utility Regulator Appeals, Disputes and Complaints Policy June 201130/06/11
[Download] Organisational Chart - October 201008/10/10
[Download] Organisational Chart - August 201011/08/10
[Download] Dispute Resolution Procedure12/08/09
[Download] Domestic Customers FAQ’s31/10/08
[Download] How to Choose and Change your Electricity Supplier21/10/08
[Download] Business Customer FAQ’s21/10/08
[Download] Guidance for Resellers of Electricity or Gas17/10/08
[Download] Energy Prices Factsheet (Summary)22/04/08
[Download] Energy Prices Factsheet (Full Version)22/04/08
[Download] “Plain Mans Guide” for Electricity Licensing14/11/05