We are an independent non-ministerial government department set up to ensure the effective regulation of the Electricity, Gas and Water and Sewerage industries in Northern Ireland.

  • Report on Views and Experiences of Electricity and Gas Customers in Northern Ireland

  • Publish Date 17th May 2011

17/05/2011

In December 2010, the Utility Regulator commissioned Social Market Research to conduct research among electricity and gas customers in Northern Ireland. 

The primary objective of the research was to “inform the development of a number of consumer projects going forward” with the research outcomes also informing policy and decision making-making across electricity and gas projects, such as implementation of the EU 3rd Energy Package, market entry, smart metering, retail market monitoring, billing clarity.

The research report, published today, is based on a survey of a sample of 1,203 electricity and natural gas customers which includes a booster sample of 400 natural gas customers.  Fieldwork on the survey was conducted in February and March 2011 with respondents interviewed on a face to face basis in their own homes.

Download Publication (.pdf, 1.21 MB)

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