Consumer Protection

Energy Consumer Guide and Checklist

In order to improve the access to relevant and complete information for consumers, the European Commission introduced the European Energy Consumer Checklist.  The checklist is a collection of questions and subsequent answers which provide clear, concise and practical information to consumers concerning their rights in relation to the energy sector.

We have published a Energy Consumer Guide as a summary of the more detailed European Checklist. The guide provides lots of useful information about your domestic electricity and gas supply in Northern Ireland.

The Utility Regulator and Consumer Council Northern Ireland have produced responses to the questions outlined in the European Checklist for relevance to Northern Ireland consumers.

Download a copy of the full Energy Consumer Checklist

Codes of practice