Energy debt information


If you are worried about your energy bill or are in debt, please contact your energy supplier for help. Through their regulated licence conditions, energy suppliers should support you by:

  • working with you to develop a manageable repayment plan, this is based on your individual ability to pay;
  • providing additional protection to consumers who are of pensionable age, disabled or chronically ill; and
  • providing energy efficiency advice which may reduce your usage and therefore your overall bill.

In addition, there are a number of government support schemes and independent advice agencies that can provide you with additional help.

Further information on this is available from NI Direct

More information is provided within our 'Advice and support for energy consumers' document.