Privacy Policy

Your privacy

This page explains the Utility Regulator's privacy policy and how it will use and protect any information about you that you give when you visit this website.

The Data Protection Act

Under the Data Protection Act, Utility Regulator has a legal duty to protect any information collected from you. This website uses leading technologies and encryption software to safeguard your data, and keeps strict security standards to prevent any unauthorised access to it.

What information does this website collect?

The Utility Regulator collects three kinds of information from visitors to the website:

  • feedback  (through visitors emailing us)
  • customer satisfaction surveys (via optional online surveys)
  • site usage information, using cookies and page tagging techniques including JavaScript

Feedback

If you email us from this website we will keep a record of your message for a maximum of three months after the conclusion of correspondence, for reference and audit purposes, after which it will be deleted.

Site usage information

This website does not pass on to any other site any personal information you have given.

This website contains links to other websites, both of government departments and of other organisations. This privacy policy applies only to this site, so you should always be aware when you are moving to another site and read the privacy statement of any other site(s) which may collect personal information about you.

This website does not pass on to any other site any personal information you have given.

What happens when I come to this website site from another site?

Where you are directed to this site from another site (whether a third party site or a government site) we may receive personal information relating to you from the other site(s). You should read the privacy policies for these sites as these will govern the use of any personal information that you provide and which is then provided to this website.

Access to your information

If you wish to see this website's records of any email correspondence with you, within the last three months, or if you have a query or complaint about this privacy policy or about the site, you can contact us using the Contact link at the top of this page.

Changes to this privacy policy

If this privacy policy changes in any way, an updated version will be placed on this page.