Consultation on the drafting of the Gas (individual standards of performance) Regulations (NI) 2014

Published: 25 October 2013

Consultation opened on 25 October 2013. Consultation closed 20 December 2013.


The Energy Act (Northern Ireland) 2011 enables the Utility Regulator, with the consent of the Department of Energy Trade and Investment (DETI), to determine expected standards of performance measures which gas companies must provide for their customers.

The standards published today have been drafted to reflect views expressed as a result of previous consultations:

• May 2010 report, ‘Customer Views of the Guaranteed Standards Scheme’ 
• July 2011 consultation on ‘Guaranteed Standards in Gas – Consultation Proposals’; and
• April 2012 publication, ‘Guaranteed Service Standards – Final Proposals’.

These standards have now been transposed into draft regulations.  The draft regulations are presented for comment on their application by interested stakeholders.

Copies of the document will be made available in large print, Braille, audio cassette and a variety of relevant minority languages if required.