Utility Regulator

If you have been impacted by the recent Electric Ireland keypad issues, please click here for further information and advice:

As an electricity or gas consumer, you are protected by minimum standards that your energy supplier must follow

This Guidance Note sets out our expectations for NI energy suppliers’ customer service levels in relation to three specific areas

Join our team! We are currently recruiting regulatory analysts and associate analysts

Regulating the electricity, gas and water industries in Northern Ireland

The Utility Regulator is responsible for regulating the electricity, gas, water and sewerage industries in Northern Ireland, promoting the short- and long-term interests of consumers.

Latest news

Latest Utility Regulator newsletter published

28 September 2023

A short update on our work and latest news.

SONI Evaluative Performance Framework: Annual Forward Plan 2023/2024 - call for feedback and date of stakeholder workshop

27 September 2023

We invite you to provide feedback on SONI’s Annual Forward Plan 2023/2024. We hope to receive feedback from a range of stakeholders.

Photo of pylons and lines in Northern Ireland

Extension to call for evidence on Electricity Connection Policy Framework Review

26 September 2023

Electricity Connection Policy Framework Review call for evidence extended to Friday 6 October.

Consumer Information

Find out more

Regulating the electricity, gas and water industries in Northern Ireland

Latest news

Latest Utility Regulator newsletter published

SONI Evaluative Performance Framework: Annual Forward Plan 2023/2024 - call for feedback and date of stakeholder workshop

Extension to call for evidence on Electricity Connection Policy Framework Review

Consumer Information

Electricity

Gas

Water

Single Electricity Market

Licences