Protecting Consumers on the way to Net Zero – Utility Regulator launches new Corporate Strategy 2024-2029

The Utility Regulator has launched a new Corporate Strategy - Protecting Consumers on the way to Net Zero. The new strategy sets out our commitment to delivering a low carbon future, while supporting a just transition to net zero and protecting Northern Ireland’s energy and water consumers.  

Bill Emery, Chair of the Utility Regulator launched the strategy: 

“At a time of profound challenge for the energy and water sectors, Protecting Consumers on the way to Net Zero is our ambitious new strategy for the next five years. 

“We are determined to make a positive difference for Northern Ireland’s energy and water consumers. Our strategy makes clear our commitment to supporting the delivery of net zero decarbonisation targets, while ensuring a just transition for all consumers. 

“The strategy emphasises that the companies we regulate should aim to be the best. We want to raise the bar on the level of service that consumers receive, both in terms of consumer protection and customer service levels. 

“Our new corporate strategy underscores the importance of maintaining secure electricity, gas and water supplies - Northern Ireland’s homes and businesses deserve nothing less.”

John French, Utility Regulator Chief Executive continued: 


“The journey to developing our new strategy has been enriched by the involvement and contribution of our external and internal stakeholders. We have listened, reflected and consulted, which has resulted in this new corporate strategy that has benefitted greatly from the engagement.  


“The Utility Regulator must now deliver on the objectives set out in our corporate strategy. The strategy sets out a bold enabler role for us, requiring us to be  a more pro-active and positive force - collaborating, partnering, and regulating to  make sure that our strategic aspirations are met.

“Above all else, we want to get on with delivering and making this strategy a success and make a real and positive difference for all consumers in Northern Ireland.”