Northern Ireland Electricity (NIE) must comply with guaranteed standards of service to its individual customers. We intend to review and modify these guaranteed standards.
The first stage in this review is to update NIE’s licence to include a definition of a severe weather event. The consultation paper sets out the licence modifications for the definition of a severe weather event and the potential impacts on how NIE performance is measured. A formal licence modification notice is also included at Annex 3 to the consultation paper.