Review of Consumer Protection Strategy and proposed new consumer protection programme


Consultation opened on . Closing date at 15:00.


Consultation launched on the review of our Consumer Protection Strategy and a proposed new Consumer Protection Programme.

The Utility Regulator today is publishing a consultation on our review of the Consumer Protection Strategy (CPS) and the proposed new Consumer Protection Programme (CPP) which is due to commence in April 2019.

When the CPS was launched in 2016, we made a commitment to formally review the project after two years. We have reviewed and revisited the CPS, making the decision that there will no longer be a standalone CPS.  Rather, within our new Corporate Strategy (2019-2024) there will be an identifiable CPP which is due to begin in April 2019. The CPP will be central to our new Corporate Strategy. 

The proposed CPP will be a prioritised three year programme; building on the strong foundation of work that has gone before, both within the CPS and throughout the Utility Regulator. 

We intend to hold a workshop during the consultation period and will publish our final decisions in early 2019. 

Following a review of the responses to this consultation, we will engage with stakeholders in producing a final decision paper.