Second consultation on a new supplier code of practice on energy bills and statements

Published: 16 March 2017

Consultation opened on 16 March 2017. Consultation closed 28 April 2017.

Summary

The Utility Regulator today publishes a second consultation paper on a new supplier code of practice on energy bills and statements.

The Utility Regulator today publishes a second consultation paper on a new supplier code of practice on energy bills and statements.  In July 2014 the Department of Enterprise, Trade and Investment (now known as the Department for the Economy) made the Energy Efficiency Regulations (Northern Ireland) 2014. These Regulations state that:

“Any bill or statement of account sent to a customer…..complies with the guidance issued and published by the Authority….”

In August 2016 we published a consultation on a proposed code of practice on bills and statements aimed at bringing together all requirements relating to bills and statements and providing some principles which will guide suppliers in the development of their bills and statements.  We received 14 responses to the consultation, one of which was marked as confidential.  The links to the stakeholder responses are available in Annex 1 of the second consultation document.

Following a review of the consultation responses we held a stakeholder meeting and asked for further comment on a few aspects of the proposed code of practice.  We have taken all of the stakeholder feedback into consideration in developing our updated proposals on the code of practice.

We welcome feedback from all stakeholders on the content of the updated proposed code of practice.  However, we ask stakeholders to comment only on those parts of the proposed code of practice that have been updated since the first consultation.  Any comments made in response to the first consultation have already been considered in developing the proposals contained in this second consultation. 

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