Supplier of Last Resort – Dealing with Customer Credit Balances

Published: 12 May 2017

Consultation opened on 12 May 2017. Consultation closed 23 June 2017.

Summary

Today we are publishing a consultation on options for dealing with customer credit balances and deposits in the event of an electricity supplier failure and the implementation of the Supplier of Last Resort (SoLR) process.

Today we are publishing a consultation on options for dealing with customer credit balances and deposits in the event of an electricity supplier failure and the implementation of the Supplier of Last Resort (SoLR) process.

The consultation invites stakeholder feedback on our proposals for arrangements to deal with outstanding credit and deposits.  This paper focuses on electricity customers however the results and decisions may influence decisions with regard to the gas SoLR process.

We welcome industry and other stakeholder views and comments on all the proposals set out in this consultation paper. 
 

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