Cost & Performance

The most recent Cost and Performance Report covers the period 2011-12. It outlines our independent assessment of how the company performed in the second year of the PC10 period, against the efficiency targets and key performance indicators outlined in the PC10 determination. Where appropriate, we have also compared NI Water’s performance with water and sewerage companies in England, Scotland and Wales.

Our analysis is based on an objective assessment of the data and information. Our key findings are as follows:

• Despite the many challenges facing the company and the impact of the freeze/thaw incident, NI Water has still managed to exceed operational efficiency targets.
• NI Water has invested £192 million, successfully managing its programme of capital delivery to utilise the available budget.  Despite the many challenges facing the company and the impact of the freeze/thaw incident, NI Water has still managed to exceed its operational efficiency targets.
• Overall service performance, measured through the OPA score, shows an improving picture which is positive given the challenges of the freeze/thaw event and the achievement of operational efficiencies.
• There remains considerable scope for further improvement with a 39% operational efficiency gap and an OPA score well below the average comparator English and Welsh company scores