The Utility Regulator has published key findings from our third Non-domestic Consumer Insight Tracker Survey. The findings accompany the full report prepared by Perceptive Insight.
The research is vitally important to our work and allows us to measure and track the experiences, attitudes and behaviours of non-domestic consumers in the energy market over time. We also use the results to directly inform our regulatory policies and consumer protection work.
This latest survey was carried out between November 2024 and March 2025 with a representative sample of 500 non-domestic consumers in Northern Ireland.
Areas covered in the survey included financial issues, understanding of the energy market, switching, communication, complaint handing and satisfaction.
Some key headline findings are:
Fewer non-domestic consumers reported being concerned about their energy bills and struggling to pay their bills. 30% of non-domestic consumers were concerned about their energy bills, down from 53% that said this in 2023.
- Since the previous survey, results show that non-domestic consumers are more satisfied with the services from their energy supplier and more are now trusting their supplier to give clear information and charge a fair price. Consumers are also more likely to say they would recommend their energy supplier to others. 62% of electricity and 65% of gas consumers reported being satisfied with the service they received from their supplier.
There has been an increase in the need for energy-related information and advice. 48% of non-domestic consumers indicated they would like information or advice in any area; a significant increase from 2023 levels (18%).
Key findings from the survey are summarised in our highlight report and infographic. We have also published the full report