Annex 1b Code of Practice minimum standards on Payment of Bills Published 17 August 2022 Electricity retail
Annex 2b Code of Practice minimum standards on Provision of Services for persons who are of Pensionable Age or Disabled or Chronically Sick Published 17 August 2022 Electricity retail
Annex 3b Code of Practice minimum standards on Complaints Handling Procedure Published 17 August 2022 Electricity retail
Annex 4b Code of Practice minimum standards on Services for Prepayment Meter Customers Published 17 August 2022 Electricity retail