… code provides you with protection if you are struggling to pay your gas or electricity bills or if you get into debt … your gas or electricity supplier. If you are struggling to pay your electricity or gas bills: If you are worried about your ability to pay your gas or electricity bill, you should contact your …
… Our commitment to customer service We are committed to delivering a high-quality customer service that meets the … with our service, please tell us. You have the right to complain when things go wrong. We take complaints about … Our commitment to customer service We are committed to delivering a …
… 2026. This paper outlines our proposals in relation to the main areas within the firmus energy (Supply) Ltd price … note published in November 2021. Information in relation to responding to the consultation: Your response may be made public by the … 2026. This paper outlines our proposals in relation to the main areas within the firmus energy (Supply) Ltd price …
… Protecting consumers during the energy transition to net zero: Call for evidence … and an associated series of questions for stakeholders to consider, regarding how energy consumers will be protected during the transition to a decarbonised energy system. This is in response to a …
… payment requirements when the company has failed to adhere to the standards (subject to certain exemptions). Overall Standards of Performance set … payment requirements when the company has failed to adhere to the standards (subject to certain exemptions). Overall …
… OFGEM continues to administer the Northern Ireland Renewables Obligation …
… Utility Regulator welcomes decrease to Firmus Energy Supply’s regulated gas tariff … paying for your electricity or gas, we would encourage you to contact your supplier in the first instance, to make them aware of your circumstances, and discuss the … Utility Regulator welcomes decrease to Firmus Energy Supply’s regulated gas tariff …