NIE publish updated charges for connecting to the electricity distribution system
… view the charges, applicable from 1 October 2013 go to NIE website. … view the charges, applicable from 1 October 2013 go to NIE website. …
3580 results
Regulator publishes research carried out by his consultants
… the company’s Guaranteed and Overall Standards of Customer Service. It is anticipated that aspects of the research will … the company’s Guaranteed and Overall Standards of Customer Service. It is anticipated that aspects of the research will …
Notice and decision on new digitalisation licence conditions for SONI and NIE Networks
… responses to the consultation which closed on 26 November 2024, from: SONI; NIE Networks; and Consumer … decision paper. All of the annexes are available on our website . … responses to the consultation which closed on 26 November 2024, from: SONI; NIE Networks; and Consumer …
NIE consultation on payment security arrangements with suppliers
… the consultation and how to respond are available on NIE’s website. … the consultation and how to respond are available on NIE’s website. …
Consultation on Energy Supplier Customer Service Levels
… Consultation on Energy Supplier Customer Service Levels … views on our proposals to improve energy supplier customer service levels for domestic customers across four areas: … We published our Guidance Note - Energy Supplier Customer Service Levels in September 2023 setting out the minimum …
Policies and Procedures
… We are a transparent and open organisation and use our website to publish a great deal of information about what we do. We have a search facility on the top right of our home page in case you want to access … you would like to learn more about and in this part of our website we explain how you can get such information. Freedom …
Decision on Energy Supplier Customer Service Levels and consultation published on electricity and gas licence modifications
… Decision on Energy Supplier Customer Service Levels and consultation published on electricity and … of a recent consultation on energy supplier customer service levels. In March 2024, we published a consultation … measures aimed at enhancing the standards of customer service that domestic consumers receive from energy …
NIE response - assisting with affordability concerns for vulnerable customers consultation
… ATC NIE response (PDF 26 KB) … ATC NIE response (PDF 26 KB) …
Review of Electricity Guaranteed Standards of Service and Overall Standards of Performance
… Review of Electricity Guaranteed Standards of Service and Overall Standards of Performance … on our review of the Electricity Guaranteed Standards of Service (GSS) and Overall Standards of Performance (OSP). The Electricity GSS set out prescribed service levels which domestic and non-domestic consumers can …
NIE consults on planning standards
… the proposed changes, details of which are found on NIE’s website. Responses should be received in writing by NIE by … the proposed changes, details of which are found on NIE’s website. Responses should be received in writing by NIE by …
NIE Networks transmission service charges approval October 2025 - September 2026
… NIE Networks transmission service charges approval October 2025 - September 2026 … NIE Networks transmission service charges approval October 2025 - September 2026 … NIE Networks transmission service charges approval October 2025 - September 2026 …
Business supplier contact information
… around to find the best deal for you. Company Telephone Website Email SSE Airtricity 0345 864 3546 www.sseairtricity.com Budget Energy 0800 012 1177 … on 0800 002 001. Water Waterline is NI Water's customer service centre for emergencies as well as day to day …
Consultation on Energy Supplier Customer Service Levels
… Consultation on Energy Supplier Customer Service Levels … views on our proposals to improve energy supplier customer service levels for domestic customers across four areas: … We published our Guidance Note - Energy Supplier Customer Service Levels in September 2023 setting out the minimum …
RP6 Draft Determination
… indicators to ensure that customers receive an improved service; identifies £169 million (or 11%) of cost savings by … of revenue to enable the company to deliver a quality service that will benefit customers across Northern Ireland. … Report, can be accessed in the consultation section of our website. We invite all interested stakeholders to attend a …
Suppliers to address failings in customer service levels
… Suppliers to address failings in customer service levels … Customers are entitled to an effective standard of customer service when dealing with their energy supplier. We are … have been experiencing a range of concerning customer service issues which fall significantly short of the …
Guaranteed Standards of Service Information Note
… Guaranteed Standards of Service Information Note … Guaranteed Standards of Service Information Note … Guaranteed Standards of Service Information Note …
The Utility Regulator's Standards of Service Charter
… The Utility Regulator's Standards of Service Charter … The Utility Regulator's Standards of Service Charter … The Utility Regulator's Standards of Service Charter …
Non-Executive Chair and Board Member
… of these posts is through the Northern Ireland Civil Service Recruitment. More information on these posts is available on their website . … of these posts is through the Northern Ireland Civil Service Recruitment. More information on these posts is available on their website . …
Review of Electricity Guaranteed Standards of Service and Overall Standards of Performance
… Review of Electricity Guaranteed Standards of Service and Overall Standards of Performance … a consultation on the Electricity Guaranteed Standards of Service (GSS) and Overall Standards of Performance (OSP). The electricity Guaranteed Standards of Service set out prescribed service levels which individual …
Pricing data
… which can be found in the sub-pages of this section of the website. We also publish market monitoring information which … the Retail Energy Market Monitoring (REMM) section of our website. … which can be found in the sub-pages of this section of the website. We also publish market monitoring information which …