A question and answer document has been prepared to provide further information to customers regarding the process and transfer to Power NI.
In December 2021, Bright informed the Utility Regulator, along with their staff and customers, that they planned to leave the Northern Ireland electricity supply market. Bright has since been working to make sure that there is an orderly transfer of their customers to Power NI.
There is a regulatory process in place to ensure that customers are protected and do not lose electricity supply, should a supplier leave the market. This process is called the Supplier of Last Resort.
Supplier of Last Resort is a tried and tested process that has been developed with the Utility Regulator, Power NI (as the regulated electricity supplier) and NIE Networks to ensure that no customer is left without supply of electricity if a supply company leaves the electricity market.
The process of transferring Bright’s remaining customers to Power NI will take place on 13 February 2022.
Bright will continue to engage with their customers in advance of the transfer date of 13 February. From 14 February, those customers transferred from Bright will be able to speak to Power NI about their account (03457 455455).
Regardless of how a customer pays for electricity, they will automatically be transferred to Power NI on 13 February. This will ensure there is no interruption to your electricity supply. Power NI will make contact by email or post from 13 February with more information and will also issue a welcome pack. This will provide further information on their tariffs and details on how to set-up a payment method.
As part of the regulatory process, the Utility Regulator gave notice to Bright on 12 January 2022 that their electricity supply licence will be revoked in 30 days. Arrangements for the Supplier of Last Resort process then began and we have published our Direction to start this process. A Statement of Reasons has also been published.