Protecting consumers is at the heart of the Utility Regulator’s (UR) role. This role is particularly important for the UR in relation to energy retail markets, where the industries we regulate directly interface with consumers. This document sets out the overarching strategic context for three inter-related Flagship projects in the Utility Regulator’s Forward Work Programme for 2014-15.
It illustrates how the three flagship projects stand alone as important in themselves, but are also complementary at a strategic level and form three elements of one strategic view the UR takes on energy retail market regulation.
These projects are:
* Retail Energy Market Monitoring
* Review of the Effectiveness of Competition in Energy Retail Markets; and
* Review of the Domestic Consumer Protection Strategy