Regulation Manager - Consumer Regulation and Protection

Update - 30 March

If you are interested in applying for this role, please submit your application by email to recruitment@uregni.gov.uk  by 6 April 2020. We do not plan to extend the closing date of this competition. Once all applications have been received we will pause the process and will write to all applicants to advise when the next stage of the process is likely to proceed. Due to COVID19 we cannot say at this stage how long the process may remain paused.

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Working within the Retail Markets Directorate, you will head and manage a small team of analysts and provide analysis, research and policy advice relating to the delivery of effective consumer protection frameworks across the regulated utilities.  

This full-time and permanent position is in a busy and high-profile area; it requires a high performing individual, with experience in working with industry and consumer advice agencies on consumer protection issues, especially in relation to customer-facing Codes of Practice and vulnerability issues. The person will need to be able to make an immediate, effective contribution in a busy environment, and to lead on developing and implementing policy in relation to the specific high profile consumer protection workstreams within UR.

Essential Criteria

1. Significant proven experience working with regulatory and legislative frameworks, alongside consumer-focused research, to deliver effective protection and empowerment for consumers in regulated utility markets.
2. Proven experience of developing, and then implementing, strategic policy in relation to consumer regulation and protection, including specific experience in relation to policy approaches for vulnerable consumers.
3. Proven experience of analysing complex information and arguments to make decisions based on sound analysis, including experience of critically evaluating and challenging conflicting points of view.
4. Proven experience of a high ability to build trust-based relationships with a wide variety of stakeholders (e.g. government, advice agencies, utility companies) at senior levels, including building effective networks for partnership delivery.  This includes demonstrable ability to foster a climate of openness, respect and cooperation which enhances the Utility Regulator’s reputation.
5. Proven experience of playing a leadership role in teams to deliver high quality outputs in relation to consumers in regulated utility markets.
6. Proven experience of accountability for, and effective management, delivery and reporting of, important and high-profile projects.  

Interviews are expected to take place week commencing Monday 20 April 2020 in Queens House, Belfast.

Further information on the Utility Regulator can be found on

The Utility Regulator is an Equal Opportunities Employer.