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Natural gas consumers to benefit from removal of the minimum consumption charge

… in Northern Ireland, SSE Airtricity Gas Supply and Firmus Energy, will benefit from the removal of the minimum … whose primary aim is to protect the interests of energy consumers, we recognise that these are tough times for … who are facing the burden of dramatically increased energy bills. We have been pro-actively exploring ways of …

31 October 2022

Review of Supply Licences to Facilitate Retail Market Innovation - Call for Evidence

… is a key driver of what is now commonly referred to as the energy transition. This transition to a low carbon future will transform how consumers use energy and engage with the energy industry. UR aims to ensure that the retail market …

30 July 2021

List of Schemes for NISEP 2025-2026 published

… that we have approved the Northern Ireland Sustainable Energy Programmes (NISEP) Schemes for 2025-2026.  Full … details on the schemes have been published . NISEP is an energy efficiency programme for domestic and non-domestic … Priority individual measures (insulation and various other energy efficiency measures); and  Non-priority schemes …

14 April 2025

Utility Regulator concludes review of regulated gas tariffs

… 2025, the Utility Regulator commenced a review of Firmus Energy (Ten Towns area) and SSE Airtricity Gas Supply’s … began a formal review of the regulated tariffs for Firmus Energy (Ten Towns area) and SSE Airtricity Gas Supply … Following our analysis, we have determined that Firmus Energy’s regulated tariff  will decrease  by 11.84%, and …

06 March 2025

Call for Evidence launched on electricity distribution tariff reform

… This is motivated by substantial changes in the way energy is being produced and consumed. To aid our review of … out the key issues we are considering in relation to the energy transition and potential tariff reform. The energy transition refers to the global shift away from using …

28 June 2021

UR publishes NI Water Price Control Final Determination

… will ensure that the company delivers the best possible package of outputs within the funding available”. … UR … will ensure that the company delivers the best possible package of outputs within the funding available”. … UR …

10 December 2014

Utility Regulator Publishes Responses to Consultation on NISEP Framework Document

… and the revised Framework Document for the NI Sustainable Energy Programme (NISEP) The Utility Regulator has received 6 … click on the relevant links below: * Airtricity * NI Energy Agency * NIE Energy Supply * NI Environment Link * Phoenix Energy Holdings …

11 September 2009

Utility Regulator Publishes a Decision Paper on PAYG Meters in Northern Ireland

… *  Phoenix Supply Limited *  Consumer Council NI *  firmus Energy *  Energy Saving Trust *  NIE Energy *  Older Peoples Advocate *  National Energy Action … …

12 October 2009

Call for Evidence - review of supply licences to facilitate retail market innovation

… is a key driver of what is now commonly referred to as the energy transition. This transition to a low carbon future will transform how consumers use energy and engage with the energy industry. We want to ensure that the retail market …

29 July 2021

Consultation and Notice on proposed licence modifications pursuant to the RP7 Final Determination and other regulatory decisions

… on the RP7 price control. As part of this price control package, we made a number of decisions which are detailed in … on the RP7 price control. As part of this price control package, we made a number of decisions which are detailed in …

30 October 2024

Utility Regulator comments on Power NI’s tariff announcement

… is due to the exceptional rise in international wholesale energy costs during the past 12 months. The rise in wholesale energy has been well documented, with the impact being seen … groceries and petrol and diesel. The wholesale cost of energy makes up around 68% of a Power NI domestic customer’s …

20 May 2022

Previous Transparency Reports

… Energy Retail Report 2009 (PDF 1.4 MB) Energy Retail Report 2010 (PDF 1.9 MB) Energy Retail Report 2011 (PDF 2 MB) … Previous Transparency …

30 May 2014

Previous Transparency Reports

… Energy Retail Report 2009 (PDF 1.4 MB) Energy Retail Report 2010 (PDF 1.9 MB) Energy Retail Report 2011 (PDF 2 MB) … Previous Transparency …

30 May 2014

An update on addressing customer service standards

… a range of customer service issues when dealing with their energy supplier. In response, we recently published an open letter issued to all NI domestic energy suppliers highlighting our concerns and need for … Tuesday 28 March we convened a meeting with all domestic energy suppliers and key consumer representative bodies to …

03 April 2023

Further information on your rights as an electricity and/or gas consumer

… The Energy Consumer Checklist provides you with answers to many … and/or gas consumer.  We have also published an  Energy Consumer Guide  as a summary of the more detailed … supply in Northern Ireland. Download a copy of the full Energy Consumer Checklist … Further information on your …

Power NI price control decision paper published

… the consultation and these can be viewed below: *  Bryson Energy *  Consumer Council Northern Ireland *  Energy Savings Trust *  National Energy Action *  NI environment link * Power NI *  Viridian …

25 October 2011

GD17 Responses

… responses were received and can be viewed below: • firmus energy (Distribution) Limited • Phoenix Natural Gas Ltd • SGN … Ireland • Manufacturing Northern Ireland • National Energy Action Northern Ireland • NI Natural Gas Association • … • SSE Airtricity Gas Supply Northern Ireland • Major Energy Users’ Council One response was treated as …

Notice of Confirmation of a Provisional Order and associated Notice of Reasons

… Order made in respect of Project Plug Ltd t/a Click Energy (“Click Energy”).  The Provisional Order concerned Click Energy’s failure to meet its relevant requirement, under …

06 September 2019

Utility Regulator publishes documents on ten towns consultation

… to amend the timetable for the relinquishing of firmus energy’s supply exclusivity in the ten towns area. The first … a Gas Notice which sets out the proposed changes to firmus energy’s license to supply gas to the ten towns area. The … be found below. 1. Ballymena Borough Council 2. Bord Gais Energy 3. CBI 4. Consumer Council for Northern Ireland 5. …

23 December 2010

Launch of the latest Domestic Consumer Insight Tracker survey results

… awareness and behaviour in the Northern Ireland domestic energy market.  The research is vitally important to our work … and track the experiences of domestic consumers in the energy market over time. We also use the results to directly … survey included heating types, payments, interactions with energy suppliers, complaint handling, switching, payment …

01 May 2024

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