Dealing with a caller to my home
… What is Quick Check 101? Quick Check 101 is a scheme to help stop bogus callers. You can phone 101, … What is Quick Check 101? Quick Check 101 is a scheme to help stop bogus callers. You can phone 101, …
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Review of Electricity Guaranteed Standards of Service and Overall Standards of Performance
… applies only to the electricity distribution company in Northern Ireland (Northern Ireland Electricity). This … of consumer protection offered to electricity consumers in Northern Ireland. We invite comment on any or all of the … that, under the Freedom of Information Act 2000, there is a statutory Code of Practice with which public authorities …
Minded to decision on proposed changes to Condition 25(1) of SONI TSO Licence and related SONI connection and use of system documents: Cross-Border Framework for Connections
… a connection to the Northern Ireland transmission system in respect of generation taking place in the Republic of Ireland. In that sense the request … confidential, please be aware that, under the FOIA, there is a statutory Code of Practice with which public authorities …
Consultation on Energy Supplier Customer Service Levels
… for domestic customers across four areas: Consumers in vulnerable circumstances; Customer contact centre services … Guidance Note - Energy Supplier Customer Service Levels in September 2023 setting out the minimum standards … confidential, please be aware that, under the FOIA, there is a statutory Code of Practice with which public authorities …
Consultation on revising our Enforcement procedure and Financial penalties policy
… The UR is publishing a consultation on revisions to our Enforcement …
Draft Forward Work Programme consultation reminder
… of the consultation on our draft Forward Work programme is approaching soon …
Our accreditations
… and accreditations that we have achieved. Investors in People We are proud to display our Invest in People Silver accreditation. This achievement is an evaluation of our journey of continuous improvement and … and accreditations that we have achieved. Investors in People We are proud to display our Invest in People …
Fuel Mix Disclosure & CO2 Emissions 2020
… This publication has been updated to rectify errors in the CO2 Emissions in Table 1 on page 13 of the original publication . Today we … Electricity Market (SEM).The material in this report is used by suppliers to provide information on their websites … This publication has been updated to rectify errors in the CO2 Emissions in Table 1 on page 13 of the original …
Launch of consultation on approach to delivering the Best Practice Framework programme
… . Our Best practice approach document and how to respond is also provided via the CitizenSpace online consultation … suppliers and Distribution Network Operators (DNOs) in Northern Ireland (NI) across gas, electricity and water … implement to identify, support and protect consumers in vulnerable circumstances. The purpose of this Approach …
Head of Finance and Performance
… The Utility Regulator is seeking to appoint a Head of Finance and Performance. … performance reporting and processing of payroll. In addition, you will play an active role in ensuring we maintain the highest standards of probity and … performance reporting and processing of payroll. In addition, you will play an active role in ensuring we …
Latest Quarterly Retail Energy Market Monitoring report on NI’s retail energy market published
… Retail Energy Market Monitoring (QREMM) Report for Q1 2022 is the latest of a series of Utility Regulator reports that … a range of information about the retail energy market in Northern Ireland. This report was previously known as the … regulatory compliance. We use the information outlined in the report to review the progress and impact of supply …
Annual Retail Energy Market Monitoring report for 2021 published
… Retail Energy Market Monitoring (AREMM) Report for 2021 is the latest of a series of Utility Regulator reports that … a range of information about the retail energy market in Northern Ireland. The 2021 AREMM merges the relevant … and regulatory compliance. We use the information outlined in the report to review the progress and impact of supply …
Latest Quarterly Retail Energy Market Monitoring report on NI’s retail energy market published.
… Retail Energy Market Monitoring (QREMM) Report for Q2 2022 is the latest of a series of Utility Regulator reports that … a range of information about the retail energy market in Northern Ireland. The QREMM report presents data that we … regulatory compliance. We use the information outlined in the report to review the progress and impact of supply …
Energy Bill Relief Scheme (EBRS) for non-domestic customers
… 2023 to April 2024 for eligible non-domestic consumers in Great Britain and Northern Ireland. The current Energy Bill Relief Scheme announced in September comes to an end in March 2023. It supports businesses and public sector … 2023 to April 2024 for eligible non-domestic consumers in Great Britain and Northern Ireland. The current Energy …
Extension to Best Practice Framework Consultation Proposals: Code of Practice for Consumers in Vulnerable Circumstances
… Consultation Proposals: Code of Practice for Consumers in Vulnerable Circumstances … Consultation Proposals: Code of Practice for Consumers in Vulnerable Circumstances consultation has been extended … Consultation Proposals: Code of Practice for Consumers in Vulnerable Circumstances …
Executive Director of Price Controls, Networks and Energy Futures Group
… water and sewerage industries across Northern Ireland, and in electricity on an all-Ireland basis (ROI/EU). Central to this role is protecting the short and long-term interests of 1.9 … Pack, please send your CV to UtilityRegulator@CorvusPeople.com . The Candidate Pack will include a full job description, …
Consultation on new electricity supply licence for Share Energy Trading Ltd
… Share Energy Trading Ltd. A copy of the proposed licence is included on the consultation page . Any responses to the notice, preferably in electronic format, should be forwarded before 17:00 on … Copies of all documents can be made available in large print, Braille, audio cassette and a variety of …
Decision paper published on modifications to NIE Network’s Transmission and Distribution Licences
… the current price control for NIE Networks. The extension is for one year and the price control will now end on 1 April … We previously consulted on these licence modifications in January 2023. We received four responses to our … Renewables NI We have considered the representations made in response to our consultation and our respective decisions …
Regulation Managers
… energy and water consumers and support Government in delivering a low carbon future. Protecting Northern … Ireland’s energy and water consumers today and tomorrow is what the Utility Regulator does. At a time of … package, that will suit you if you are looking to work in a fast-paced and diverse organisation, and where you can …
Retail Market Monitoring and Analysis Manager
… energy and water consumers and support Government in delivering a low carbon future. Protecting Northern … Ireland’s energy and water consumers today and tomorrow is what the Utility Regulator does. At a time of … package, that will suit you if you are looking to work in a fast-paced and diverse organisation, and where you can …