Supplier of Last Resort – Dealing with Customer Credit Balances

12 May 2017

Today we are publishing a consultation on options for dealing with customer credit balances and deposits in the event of an electricity supplier failure and the implementation of the Supplier of Last Resort (SoLR) process.

The consultation invites stakeholder feedback on our proposals for arrangements to deal with outstanding credit and deposits.  This paper focuses on electricity customers however the results and decisions may influence decisions with regard to the gas SoLR process.

We welcome industry and other stakeholder views and comments on all the proposals set out in this consultation paper. The consultation closes on 23 June.

Responses should be sent to:

Michael Campbell

The Utility Regulator

Queens House

14 Queens Street