The Utility Regulator has published the latest Cost and Performance Report for NI Water, which reviews the company’s performance in 2022-2024, the second and third years of their regulatory price control, PC21.
The report builds on our cost and performance assessment for 2021-2022 and summarises NI Water’s performance at the end of the third year of PC21 against the original requirements published in our PC21 Final Determination.
It does not take account of the output adjustments that resulted from our PC21 Mid-Term Review, which will be used as the basis for assessing performance for the remaining years of PC21.
Our 2022-2024 report shows that up until the end of the 2023-2024 report year, the company broadly delivered against its ‘consumer’ and ‘water’ services targets in overall terms. However, reported delivery against NI Water's targets for 'wastewater' services indicates underperformance in overall terms up until the end of the 2023-2024 report year. This was most significant for performance against the nominated output targets for wastewater treatment works and unsatisfactory intermittent discharges.
The extent to which NI Water's annual performance aligns with regulatory targets and NI Water's obligations is considered as part of this process. We will be prepared to take further action, including enforcement action where necessary, where it appears that there are or likely to be, contraventions.
We carry out this function in accordance with our published procedure which also sets out our approach to the publication of information associated with this process.
Copies of all documents can be made available in large print, Braille, audio cassette and a variety of relevant minority languages if required.