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2005 results

Utility Regulator Publishes Responses to Consultation on NISEP Framework Document

… and the revised Framework Document for the NI Sustainable Energy Programme (NISEP) The Utility Regulator has received 6 … click on the relevant links below: * Airtricity * NI Energy Agency * NIE Energy Supply * NI Environment Link * Phoenix Energy Holdings …

11 September 2009

Utility Regulator Publishes a Decision Paper on PAYG Meters in Northern Ireland

… *  Phoenix Supply Limited *  Consumer Council NI *  firmus Energy *  Energy Saving Trust *  NIE Energy *  Older Peoples Advocate *  National Energy Action … …

12 October 2009

Utility Regulator comments on Power NI’s tariff announcement

… is due to the exceptional rise in international wholesale energy costs during the past 12 months. The rise in wholesale energy has been well documented, with the impact being seen … groceries and petrol and diesel. The wholesale cost of energy makes up around 68% of a Power NI domestic customer’s …

20 May 2022

An update on addressing customer service standards

… a range of customer service issues when dealing with their energy supplier. In response, we recently published an open letter issued to all NI domestic energy suppliers highlighting our concerns and need for … Tuesday 28 March we convened a meeting with all domestic energy suppliers and key consumer representative bodies to …

03 April 2023

Launch of the latest Domestic Consumer Insight Tracker survey results

… awareness and behaviour in the Northern Ireland domestic energy market.  The research is vitally important to our work … and track the experiences of domestic consumers in the energy market over time. We also use the results to directly … survey included heating types, payments, interactions with energy suppliers, complaint handling, switching, payment …

01 May 2024

Further information on your rights as an electricity and/or gas consumer

… The Energy Consumer Checklist provides you with answers to many … and/or gas consumer.  We have also published an  Energy Consumer Guide  as a summary of the more detailed … supply in Northern Ireland. Download a copy of the full Energy Consumer Checklist … Further information on your …

NISEP Framework Document published and registration for 2022-2023 Primary Bidders open

… Bidder for NISEP 2022-2023. NISEP funding is available for energy efficiency schemes, which must be implemented in the … register with the Programme Administrator (currently the Energy Saving Trust), to become Primary Bidders and bid for … Call for Schemes Registration Form and return it to the Energy Saving Trust by 14 October 2021; Sign and return the …

07 October 2021

Utility Regulator comments on Power NI’s tariff announcement

… last week announced a lower level of support under the energy price guarantee (EPG) scheme from 1 January 2023. This … “However, a recent change by the UK Government to its energy price guarantee scheme means that a lower level of … electricity this winter, despite the reduction in the energy price guarantee discount.  “From 1 January 2023, when …

08 December 2022

Previous Transparency Reports

… Energy Retail Report 2009 (PDF 1.4 MB) Energy Retail Report 2010 (PDF 1.9 MB) Energy Retail Report 2011 (PDF 2 MB) … Previous Transparency …

30 May 2014

Previous Transparency Reports

… Energy Retail Report 2009 (PDF 1.4 MB) Energy Retail Report 2010 (PDF 1.9 MB) Energy Retail Report 2011 (PDF 2 MB) … Previous Transparency …

30 May 2014

NISEP 2023-2025 Framework Document and Call for Schemes published

… three documents for the 2023-2025 Northern Ireland Energy Sustainable Programme (NISEP).  NISEP funding is available for energy efficiency schemes, which must be implemented in the … register with the Programme Administrator (currently the Energy Saving Trust), to become Primary Bidders and bid for …

05 October 2022

Utility Regulator publishes documents on ten towns consultation

… to amend the timetable for the relinquishing of firmus energy’s supply exclusivity in the ten towns area. The first … a Gas Notice which sets out the proposed changes to firmus energy’s license to supply gas to the ten towns area. The … be found below. 1. Ballymena Borough Council 2. Bord Gais Energy 3. CBI 4. Consumer Council for Northern Ireland 5. …

23 December 2010

Power NI price control decision paper published

… the consultation and these can be viewed below: *  Bryson Energy *  Consumer Council Northern Ireland *  Energy Savings Trust *  National Energy Action *  NI environment link * Power NI *  Viridian …

25 October 2011

GD17 Responses

… responses were received and can be viewed below: • firmus energy (Distribution) Limited • Phoenix Natural Gas Ltd • SGN … Ireland • Manufacturing Northern Ireland • National Energy Action Northern Ireland • NI Natural Gas Association • … • SSE Airtricity Gas Supply Northern Ireland • Major Energy Users’ Council One response was treated as …

Decision published on Regulatory Instructions and Guidance for gas distribution network operators

… Annual Cost Reporting Templates: Evolve version Firmus Energy version Phoenix Energy version The publication of our decision follows a … three responses which are available below:  Evolve Firmus Energy Phoenix Energy Copies of all documents will be made …

02 May 2024

Utility Regulator comments on review of regulated domestic electricity and gas tariffs

… Following a review of regulated energy tariffs in Northern Ireland, Power NI will reduce its … regulated tariff, before the impact of the UK Government’s Energy Price Guarantee (EPG), will change from: Power NI: … £1,594 (current) to £1,400 (from 1 July 2023) Firmus Energy: £1,475 (no change to the regulated tariff from 1 July …

02 June 2023

Notice of Confirmation of a Provisional Order and associated Notice of Reasons

… Order made in respect of Project Plug Ltd t/a Click Energy (“Click Energy”).  The Provisional Order concerned Click Energy’s failure to meet its relevant requirement, under …

06 September 2019

Utility Regulator comments on SSE Airtricity Gas Supply’s regulated tariff increase

… for this increase is the extremely high global wholesale energy costs. As wholesale energy costs makes up around 74% of the average consumer … support to those struggling with the impact of high energy bills. “Help is available if you are struggling with …

01 June 2022

NISEP Schemes published

… 2021/2022. This document provides details on the range of energy efficiency schemes, funded through NISEP, that are … The Northern Ireland Housing Executive manages the Energy Advice Line and they provide advice on all energy efficiency schemes available in Northern Ireland. …

18 May 2021

Latest Utility Regulator newsletter published

… A highlight was co-hosting our seventh annual joint Energy Forum with the Energy Institute on 5 June.  We welcomed energy leaders, policymakers, consumer bodies, academics and …

01 July 2025

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Email: info@uregni.gov.uk

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