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3580 results

Best Practice Framework Customer Care Register project - Information and Decision Paper

… Registers offered by energy and water companies on our website .  Copies of all documents will be made available in … Registers offered by energy and water companies on our website .  Copies of all documents will be made available in …

28 November 2025

Gas to the west - appendix A1

… Gas to the west - appendix A1 (PDF 26 KB) … Gas to the west - appendix A1 (PDF 26 KB) …

03 April 2013

CCNI Response to FWP 2010-11

… CCNI Response to FWP 2010-11 (PDF 26 KB) … CCNI Response to FWP 2010-11 (PDF 26 KB) …

31 March 2010

Veolia Energy Services NI Limited – DSU generation licence

03 October 2024

Veolia Energy Services NI Limited – DSU supply licence

03 October 2024

Notice and decision on Electricity and Gas Licence Modification - Customer Service

… on Electricity and Gas Licence Modification - Customer Service … on Electricity and Gas Licence Modification - Customer Service … on Electricity and Gas Licence Modification - Customer Service …

27 February 2025

NIE Easter storm damage - Utility Regulator comment

… by NIE plc from their Guaranteed and Overall Standards of Service.  Similar exemptions have been granted in previous … of these standards is to ensure that NIE plc provides good service to customers under normal conditions, not to deal … by NIE plc from their Guaranteed and Overall Standards of Service.  Similar exemptions have been granted in previous …

20 April 2010

NIE Easter storm damage - Utility Regulator comment

… by NIE plc from their Guaranteed and Overall Standards of Service.  Similar exemptions have been granted in previous … of these standards is to ensure that NIE plc provides good service to customers under normal conditions, not to deal … by NIE plc from their Guaranteed and Overall Standards of Service.  Similar exemptions have been granted in previous …

20 April 2010

Final approach to NIE Networks’ RP6 price control

… pay to NIE Networks, through their supplier, in return for service levels set by us. The purpose of this document is to … pay to NIE Networks, through their supplier, in return for service levels set by us. The purpose of this document is to …

22 December 2015

Terms and Conditions

…   The use of the site (“www.uregni.gov.uk”) (the “website”) is subject to the following terms and conditions (the “Terms and Conditions”). The website is managed by the Utility Regulator, which is … may be monitored, recorded and retained. 2. Disclaimer The website and material relating to Government information, …

NIE Networks Transmission and Distribution price control (RP6) draft determination

… indicators to ensure that customers receive an improved service; identifies £169 million (or 11%) of cost savings by … of revenue to enable the company to deliver a quality service that will benefit customers across Northern Ireland.  … proposals for improving network reliability and customer service.  “We look forward to consulting with consumers, …

24 March 2017

Lettter to PTL re Capacity Maximisation

… 2015-03-20_Lettter_to_PTL_re_Capacity_Maximisation (PDF 26 KB) … 2015-03-20_Lettter_to_PTL_re_Capacity_Maximisation (PDF 26 KB) …

21 April 2015

Letter to PTL re Capacity Maximisation

… 2015-03-20 Lettter to PTL re Capacity Maximisation (PDF 26 KB) … 2015-03-20 Lettter to PTL re Capacity Maximisation (PDF 26 KB) …

21 April 2015

NIE publish statement of charges for connection to the electricity distribution system

… today. The statement of charges is available from NIE’s website . NIE have produced a factsheet on the removal of the 40% subsidy which can also be found on their website . … today. The statement of charges is available from NIE’s website . NIE have produced a factsheet on the removal of the …

01 October 2012

Utility Regulator publishes NI Water price control determination

… specified infrastructure improvements. • Higher levels of service – an improvement in the ‘overall performance … outcomes for water and sewerage consumers, maximising service improvements within the fixed capital budget … to reduce its operating costs further while improving the service to its consumers.  “Northern Ireland’s water industry …

14 December 2012

Notice for Users of Electricity over 0.79 GWh per annum

… Ireland Electricity. The market has been opened from 26% (by gross demand) in July 1999, to 30% from April 2000, … to participate in the market you should contact a meter service provider to install on-line equipment. NIE Metering service is your current meter service provider and can …

10 January 2001

Final approach to the SONI Price Control 2026 -2031

31 May 2024

Decision Paper - Code of Practice on Energy Supplier Customer Service Levels

… Paper - Code of Practice on Energy Supplier Customer Service Levels … Paper - Code of Practice on Energy Supplier Customer Service Levels … Paper - Code of Practice on Energy Supplier Customer Service Levels …

26 November 2024

Utility Regulator comments on SSE Airtricity Gas Supply’s regulated tariff increase

… NI, Christians Against Poverty, and Money and Pensions Service.”   ENDS For further information, please contact Greg … the consumer protection section of the Utility Regulator’s website www.uregni.gov.uk . The Consumer Council’s website … for natural gas customers from the www.naturalgasni.com website. The briefing paper – see …

26 August 2022

Utility Regulator launches new lived experience research on energy hardship

… information and advice on energy debt is available on our website, within the household consumer information section on our website. … information and advice on energy debt is available on our website, within the household consumer information section on our website. …

24 July 2024

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Tel: +44 (0) 28 9031 1575
Email: info@uregni.gov.uk

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