A code of practice to help energy consumers avoid or deal with debt was discussed at a recent workshop organised by the Utility Regulator. Part of the Regulator’s Social Action Plan, the workshop is the first stage of work in developing the code of practice.
Utility companies, the Consumer Council, Disability Action, Age Sector Platform, Advice NI and the Chinese Welfare Association were among the organisations that took part in the workshop. Each of the organisations represented provided views and valuable insight into their experience of helping those in financial difficulties and in dealing with vulnerable or fuel poor energy consumers.
Following on from the workshop, research will be carried out to gather views directly from consumers who have experienced debt firsthand. The research findings, together with information gathered from the workshop will provide the foundation from which to build a code of practice for use by the utility companies. It is envisaged that the code of practice will be consulted upon in 2010/2011.
Sarah Brady, head of social and environmental at the Utility Regulator, who organised the workshop said:
“Figures recently quoted stated that around 10,000 consumers are now behind on their electricity and gas bills. This is a worrying trend. At the heart of the Utility Regulator’s duties and functions is the protection of the interests of utility consumers. The development of a code of practice on helping consumers in debt is essential is achieving this aim.
“Our Social Action Plan is focused on bringing forward a coordinated strategy for the protection of vulnerable utility consumers for the next three years. In addition to developing the code of practice to help customers avoid or deal with debt, other activities include drafting a consultation paper on social tariffs, aiding competition in the retail energy market, ongoing communication and engagement with representatives of vulnerable groups in partnership with utility suppliers and the Consumer Council, and continuing to carry out price controls that ensure only efficient costs are passed through to customers.”
For more information on the Utility Regulator’s responsibility for vulnerable consumers, visit www.niaur.gov.uk/social_environmental.
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For further information, please contact Adele Boyle on 028 9031 6343.