Decisions following our consultation on proposals to improve energy supplier customer service levels for domestic customers.
The Utility Regulator has published a notice of and consultation on a proposed Phoenix Energy Gas Conveyance Licence Extension.
Quick Check 101 is a scheme designed to protect households against bogus callers.
Decision on modifications to Gas Distribution licences to reflect name and address changes and update the methods for giving notices.
We are pleased to join forces with organisations across Northern Ireland to pledge our support for Translink’s new Better on Board Charter.
The consultation provides details on NIE Networks’ proposed amendments to its connection charging methodology.
These modifications will enhance the enduring Stranraer and Haynestown arrangements and encompass other minor modifications to gas licences.
Today we publish our determination on the financial incentive for SONI's performance for 2022/2023.
Following a review of Power NI's regulated domestic tariff, we have agreed that a 4% increase is needed.
A short update on our work and latest news.
A fair, affordable and just transition to net zero for all electricity consumers.
The consultation outlines the proposed modifications to the transmission and distribution licence for NIE Networks.
Extra support measures are being put in place for Northern Ireland’s domestic and small business energy consumers this winter.
We invite you to a stakeholder event for SONI’s Annual Forward Plan 2024/2025.
We propose to amend the ‘Provision of Information’ licence condition of the electricity and gas supply licences.
We're consulting on potential measures to remedy gaps in the regulatory framework to introduce improvements for non-domestic consumers.
This report provides an overview of 2023 information about Northern Ireland' retail energy market (electricity and gas).
A formal review of Power NI’s regulated domestic electricity tariff has begun.
The Utility Regulator’s annual Domestic Consumer Insight Tracker research for 2024 is set to launch this week.
Our report looks at the findings of research into smart meter rollouts in GB and the Republic of Ireland, and their impact on consumers.