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Storm Éowyn complaints and compensation - Frequently Asked Questions

… T he impact of Storm Éowyn in January 2025 was unprecedented and impacted many … questions about what they may or may not be entitled to in terms of compensation, or who they can speak to about … that there is an exemption to compensation arrangements in the case of severe weather. Is this correct? As the …

10 March 2025

Latest Quarterly Retail Energy Market Monitoring Report published

… Market Monitoring (QREMM) Report for Q4 2024 is the latest in a series of Utility Regulator reports that provides a range of information about the retail energy market in Northern Ireland. The QREMM Report presents data that we … and regulatory compliance. We use the information outlined in the report to review the progress and impact of supply …

14 March 2025

Combined Consultation on Licence Modification for Provision of Information

… to help alleviate respondents concerns and expectations. In late 2024 we brought forward two separate licence … of consumers, we may publish that advice and information in such manner as we see fit.  The purpose of these proposed … provide valuable insights for consumers and stakeholders in the Northern Ireland energy market. Having listened to …

13 May 2025

Latest Annual Retail Energy Market Monitoring report on NI’s retail energy market published

… Market Monitoring (AREMM) Report for 2024 is the latest in a series of Utility Regulator reports that provide a range of information about the retail energy market in Northern Ireland. The 2024 AREMM report merges the … around market behaviours. We use the information outlined in the report to review the progress and impact of supply …

10 September 2025

Latest Quarterly Retail Energy Market Monitoring report on NI’s retail energy market published

… Market Monitoring (QREMM) Report for Q2 2025 is the latest in a series of Utility Regulator reports that provide a range of information about the retail energy market in Northern Ireland. The QREMM report presents data that we … and regulatory compliance. We use the information outlined in the report to review the progress and impact of supply …

30 September 2025

Final Approach for next gas supply price controls published

… consultation on the Draft Approach , which was published in July 2025. We received three responses to the consultation … the price controls under the SPC27 project.  The next step in this process is that the companies will submit their SPC27 proposals in January 2026, from which we will develop our draft …

06 November 2025

Fuel Mix Disclosure 2023

… intensities for electricity suppliers licensed in Northern Ireland operating in the Single Electricity Market (SEM).  The material in this report is used by suppliers to provide information on … intensities for electricity suppliers licensed in Northern Ireland operating in the Single Electricity …

12 December 2024

Firmus Energy Supply draft price control determination 2023-2026

… for the price control for firmus energy (Supply) Ltd in the Ten Towns gas supply market. The price control will … until 31 December 2026. This paper outlines our proposals in relation to the main areas within the firmus energy … our supply price control information note published in November 2021. Information in relation to responding to …

30 May 2022

Revised SONI Regulatory Instructions and Guidance consultation

… The guidance requires updating to reflect changes made in the 2020-2025 SONI price control final determination.  … aid transparency of understanding with respect to movement in SONI’s cost base and price control delivery.  The guidance … below. Copies of all documents will be made available in large print, Braille, audio cassette and a variety of …

17 November 2022

Consultation on SONI’s request to defer the start of their next price control

… deferral will allow SONI time to appoint a new board, in accordance with the new licence condition Section 42 (Part … Copies of all documents will be made available in large print, Braille, audio cassette and a variety of … response or name made public, please state this clearly in the response by marking your response as ‘CONFIDENTIAL’. …

08 June 2023

Consultation on new electricity supply licence for Share Energy Trading Ltd

… tool.  Copies of all documents will be made available in large print, Braille, audio cassette and a variety of … response or name made public, please state this clearly in the response by marking your response as ‘CONFIDENTIAL’. … amongst other things, with obligations of confidence. In view of this, it would be helpful if you could explain to …

19 June 2023

Review of Electricity Guaranteed Standards of Service and Overall Standards of Performance

… applies only to the electricity distribution company in Northern Ireland (Northern Ireland Electricity). This … of consumer protection offered to electricity consumers in Northern Ireland. We invite comment on any or all of the proposals set out in the paper. Responses, preferably in electronic format, …

10 August 2023

Utility Regulator concludes review of regulated gas tariffs

… In January 2025, the Utility Regulator commenced a review of … Director of Markets at the Utility Regulator said: “In January 2025, we began a formal review of the regulated … the combined regulated gas and electricity tariffs in Northern Ireland will be lower than the price cap in Great …

06 March 2025

Utility Regulator welcomes decrease to Firmus Energy Supply’s regulated gas tariff

… In August 2025, the Utility Regulator commenced a review of … Director of Markets at the Utility Regulator said: “In August 2025, we began a formal review of the regulated … or gas, we would encourage you to contact your supplier in the first instance, to make them aware of your …

04 September 2025

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