Supply Compliance and Enforcement

All investigations, compliance work and enforcement action undertaken by the UR is carried out in line with the published Enforcement Procedure and Financial Penalties Policy.  The Procedure outlines what is expected when the UR initiates an investigation. It offers transparency and operational certainty for industry, while providing the UR with the capacity to tailor the process to suit individual cases.  The new procedure also sets out details on how the UR will publish information related to cases under investigation.

To date, the UR has secured £920,000.00 in charitable donations from supply companies investigated for suspected breaches of their licences and/or other applicable legislation.

• Budget Energy Limited – customer switching systems and processes – July 2017
• SSE Airtricity Energy Supply (NI) Limited – customer notifications and tariffs – December 2017
• SSE Airtricity Energy Supply (NI) Limited & SSE Airtricity Gas Supply (NI) Limited – failure to meet the obligations of the electricity and gas supply licences – August 2019
• Electric Ireland – October 2020

More details on our compliance and enforcement work can be found here .