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John French

… John was Director of Regulation and Pricing at firmus energy, Investment Planning and Regulatory Reporting Manager … Head of Policy at the UK Business Council for Sustainable Energy, Network Director at the Renewable Energy and Energy Efficiency Partnership in Vienna, and a …

An update on addressing customer service standards

… a range of customer service issues when dealing with their energy supplier. In response, we recently published an open letter issued to all NI domestic energy suppliers highlighting our concerns and need for … Tuesday 28 March we convened a meeting with all domestic energy suppliers and key consumer representative bodies to …

03 April 2023

RP5 Competition Commission referral

… of the price control determination from interested third parties by 31 May 2013. Update November 2013 Following … of NIE T and D going forward.  It also gives us, as the energy regulator, additional regulatory tools which are … of the price control determination from interested third parties by 31 May 2013. Update November 2013 Following …

Call for Evidence published on the treatment of corporation tax for gas distribution network price controls

… Evidence on the treatment of corporation tax for Kinecx Energy (formally known as firmus energy (Distribution) Limited) and Phoenix Energy.  We are assessing whether the historical approach to … Evidence on the treatment of corporation tax for Kinecx Energy (formally known as firmus energy (Distribution) …

19 November 2025

NIAER replies to its consultation on The NI Gas Transmission Operational Regime: The Way Forward

… The Northern Ireland Authority for Energy Regulation (the Authority) publishes the text of the … by clicking on the relevant name: Phoenix Supply Firmus Energy  Bord Gais Energy Supply ENERGIA BGE UK Ofreg Response to Respondees … The Northern Ireland Authority for Energy Regulation (the Authority) publishes the text of the …

01 March 2006

Quick Check 101 – NI organisations pledge renewed support for scheme that protects local residents

… Utility Regulator, Police Service of Northern Ireland and energy and water companies have renewed their support of the … who claim to represent an electricity or gas supplier, energy network company or NI Water. First launched in 2018, … the scheme has continued to grow, and now includes all energy and water network companies and electricity and gas …

19 November 2024

Regulated domestic tariff reviews have commenced for electricity and Ten Towns gas customers

… NI’s domestic customers and also the gas tariff for Firmus Energy’s domestic customers in the Ten Towns area. This means … regulated domestic tariffs for both Power NI and Firmus Energy (Ten Towns) has now commenced. It is expected that the … NI’s domestic customers and also the gas tariff for Firmus Energy’s domestic customers in the Ten Towns area. This means …

21 November 2022

Extra protections now in place for residents as Quick Check 101 scheme enhanced

… against bogus callers, has been expanded to include more energy companies, providing additional protections for … who claim to represent an electricity or gas supplier, energy network company or NI Water. Quick Check was … which is aimed at protecting and empowering domestic energy and water consumers in Northern Ireland. This side of …

07 February 2023

Second reduction this year to gas bills for customers in the Ten Towns area

… The Utility Regulator has welcomed firmus energy’s 12.5% reduction to its regulated gas tariffs for … in reduced bills as soon as possible. This is firmus energy’s second reduction in 2020, with customers having … in March. This latest decrease means a typical [2] firmus energy domestic credit customer will see a saving of around …

03 September 2020

NISEP list of schemes for 2022/2023 published

… has today published the Northern Ireland Sustainable Energy Programme (NISEP)  list of schemes for 2022/2023. The document provides details on the range of energy efficiency schemes, funded through NISEP, that are … The Northern Ireland Housing Executive manages the Energy Advice line and they provide advice on all energy …

27 May 2022

Gas to the West final decision paper and licences

… to Scotia Gas Networks NI Limited and to Northern Ireland Energy Holdings Limited. We received one response to the consultation from firmus energy. This response did not raise any objections to the … Scotia Gas Networks NI Limited or to Northern Ireland Energy Holdings Limited. In accordance with Article 8(6) of …

11 February 2015

Terms and Conditions

… to Government information, products and services (or to third party information, products and services), is provided … opportunity, loss of or damage to property and claims of third parties even if we have been advised of the possibility … this site which is identified as being the copyright of a third party. Authorisation to reproduce such material would …

Previous tariff reviews

… firmus energy supply tariff review April 2020 firmus energy supply tariff review October 2019 firmus energy supply tariff review October 2018 firmus energy supply … firmus energy supply tariff review April 2020 firmus energy supply tariff review October 2019 firmus energy supply …

25 March 2025

Utility Regulator comments on firmus price decrease

… Commenting on a pricing announcement by firmus energy today, a spokesman for the Utility Regulator said: … the Utility Regulator does not formally approve firmus energy’s supply tariff, the company consults with us on its … the competitive advantage of gas.” Note: (1) firmus energy are incentivised through the Utility Regulator’s …

15 September 2009

Launch of the latest Domestic Consumer Insight Tracker survey results

… awareness and behaviour in the Northern Ireland domestic energy market.  The research is vitally important to our work … and track the experiences of domestic consumers in the energy market over time. We also use the results to directly … survey included heating types, payments, interactions with energy suppliers, complaint handling, switching, payment …

01 May 2024

Reporting suspected theft of electricity or gas

… What do I do if I suspect the theft of electricity or gas? Energy theft is when a gas or electricity meter is tampered … with so that it does not accurately record the amount of energy used. This is against the law and can be extremely dangerous. Energy theft also increases costs, which in turn results in …

Archived prices information and presentations

… Northern Ireland that they unfortunately will face higher energy bills this winter. This increase is due to a continuing rises in wholesale energy costs across European markets.   Our energy prices in Northern Ireland briefing will help provide … Northern Ireland that they unfortunately will face higher energy bills this winter. This increase is due to a …

10 November 2021

Utility Regulator publishes Non-Domestic Tracker Survey

… into the main issues facing non-domestic consumers in the energy sector. The headline results include: Over half of non-domestic consumers are concerned over their energy bills. 53% of non-domestic consumers are concerned or very concerned about their energy bills, with the hospitality sector the most likely to …

30 May 2023

Update on Phoenix Natural Gas Limited Price Control

… Airtricity *  Consumer Council Northern Ireland *  Firmus Energy *  Phoenix Natural Gas *  Viridian Energy & Power Having considered each of the responses, the … PNGL’s next price control in 2014 with that of firmus energy. … Airtricity *  Consumer Council Northern Ireland *  Firmus Energy *  Phoenix Natural Gas *  Viridian Energy & Power …

24 May 2010

Codes of Practice

… and (with the exception of the Code of Practice on Energy Efficiency) comply with the minimum standards  which … what actions they need to take to help all domestic energy customers cope with energy bills and avoid and/or manage debt.   Provision of … and (with the exception of the Code of Practice on Energy Efficiency) comply with the minimum standards  which …

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Utility Regulator
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Great Victoria Street
Belfast
BT2 7AQ
Tel: +44 (0) 28 9031 1575
Email: info@uregni.gov.uk

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