… to improve energy supplier customer service levels for domestic customers across four areas: Consumers in … Act 2018 (DPA)). As stated in the GDPR Privacy Statement for consumers and stakeholders, any personal data contained … to improve energy supplier customer service levels for domestic customers across four areas: Consumers in …
… more disaggregated analysis on retail market sub-sectors for monitoring purposes. - Continue with quarterly retail … more disaggregated analysis on retail market sub-sectors for monitoring purposes. - Continue with quarterly retail …
… a review process with Power NI of its regulated tariff for domestic electricity customers. This tariff review forms … (including EPG discount) £966 GB Price Cap annual bill for electricity (including EPG discount) £1366 RoI annual … and Power NI, in consultation with the Department for the Economy and the Consumer Council for Northern …
… We are recruiting for new roles that will help us play our part in delivering … We are recruiting for new roles that will help us play our part in delivering …
… age, chronically sick, disabled or require help for any other reason, you can sign up to a company’s care … in alternative forms. “Anyone who relies on electricity for healthcare needs can sign up to the NIE Networks Medical Customer Care Register for additional support during electricity outages. NI Water …
… launched the strategy: “At a time of profound challenge for the energy and water sectors, Protecting Consumers on the way to Net Zero is our ambitious new strategy for the next five years. “We are determined to make a positive difference for Northern Ireland’s energy and water consumers. Our …
… have been made, including an extension to the timeframe for RP6, the current price control for NIE Networks. The extension is for one year and the price control will now end on 1 April … have been made, including an extension to the timeframe for RP6, the current price control for NIE Networks. The …
… with their response, please contact the Consumer Council for Northern Ireland . Step 3 - If the Consumer Council is … we have the legal authority to make a determination on. For more information on the Utility Regulator’s role in … with their response, please contact the Consumer Council for Northern Ireland . Step 3 - If the Consumer Council is …
… incentivise and hold energy and water companies to account for providing the very best levels of service and price for consumers both now and in the future. Head of Function … Gas Price Controls. Our Heads of Function are responsible for leading multiple teams and working closely with the …
… with their response, please contact the Consumer Council for Northern Ireland . In certain circumstances, where we … considering evidence and submissions from both parties. For more information on the Utility Regulator’s role in … with their response, please contact the Consumer Council for Northern Ireland . In certain circumstances, where we …
… which are essential if we are to maintain our reputation for operating to the highest possible standards of governance … criteria on the application form to be shortlisted for interview. These essential criteria may also be tested at … Demonstrable experience of personal responsibility for the preparation of at least three years’ annual financial …
… Utility Regulator, include in our publication, a direction for the Transmission System Owner (“SONI”) under condition … Utility Regulator, include in our publication, a direction for the Transmission System Owner (“SONI”) under condition …
… and avoid and/or manage debt. Provision of Services for Persons who are of Pensionable Age or Disabled or … requirements with regard to their energy use and payment for their energy. Complaints Handling Procedure The purpose … dispute settlement with their energy supplier. Services for prepayment meter customers The purpose of this code of …
… We have published an Approach Consultation Paper for our next price control for the gas supply companies, that we refer to as SPC27. The consultation outlines our options for setting the structure, form and duration of the price … We have published an Approach Consultation Paper for our next price control for the gas supply companies, that …
… on the way To Net Zero’, its draft Corporate Strategy for 2024-2029. Utility Regulator Chair, Dr Bill Emery said: “At a time of profound challenges for the energy and water sectors as they each address the … events. "Our consultation provides an opportunity for everyone to make their views known on Protecting …
… incentivise and hold energy and water companies to account for providing the very best levels of service and price for consumers both now and in the future. Senior Legal … concise and timely legal advice in response to requests for advice on matters relating to any aspect of the Utility …
… Supply Licence (PDF 654 KB) 2020-04-30 Gas Supply Licence for VEL (PDF 659 KB) 2020-04-30 Energia - Gas Supply Licence … Supply Licence (PDF 654 KB) 2020-04-30 Gas Supply Licence for VEL (PDF 659 KB) 2020-04-30 Energia - Gas Supply Licence …