… make sure consumers feel safer when utility company staff visit their home. “I want consumers to feel empowered and … to check the identity of someone who says they are calling on the pretext of inspecting gas, electricity or water … the door - genuine callers will not mind. Ring Quick Check on 101. The call will be answered personally and promptly by …
… Latest Annual Retail Energy Market Monitoring report on NI’s retail energy market published … requires network companies and suppliers to submit data on a range of indicators to enhance our transparency around … payments and accounts (30%), customer service (21%) and selling and marketing-other (14%). Complaints continued to …
… Decision on the amended IU TSOs' proposal for the Redispatching and … The Utility Regulator has published its decision on the Ireland-United Kingdom (IU) TSOs’ proposal for the … relevant Regulatory Authorities, an agreement was reached on the 19 July 2019, with this constituting the reason for …
… NIAER invites views on the proposal to incorporate the South/North gas pipeline … NIAER invites views on the proposal to incorporate the South/North gas pipeline … NIAER invites views on the proposal to incorporate the South/North gas pipeline …
… Code of Practice on Services for Prepayment Meter Customers … not suitable if there is someone in the household who is on a life support system or who relies on critical care medical equipment. Electricity prepayment … Code of Practice on Services for Prepayment Meter Customers …
… Utility Regulator comments on Firmus Energy’s regulated gas tariff increase … bill [ii] will rise from £518 to £701 per year. Commenting on the announcement, John French, Utility Regulator Chief … for natural gas customers from the new www.naturalgasni.com website. A briefing paper on the tariff change has been …
… queries or complaints relating to the storm and its impact on their electricity supply. Please see the following … adjudicator in relation to disputes against NIE Networks on the application of exemptions for payments of compensation … to my claim for compensation. We would encourage you to visit the guidance published by NIE Networks in the first …
… supplier, the average business owner could save £344 on their electricity bill and £257 on their gas bill per year. These savings will be especially … for natural gas customers from the new naturalgasni.com website. ENDS For further information, please contact …
… Commission for Energy Regulation, an an Information Note on final documents produced by Poyry and Skyplex on the K Factor and Supply Margins and Tariff Structure … papers. These responses can be viewed below: BGES Response on K-Factors and Supply Margins CCNI K-Factor response CCNI …
… On 2 April 2021, The Utility Regulator published a consultation on SONI TSO Governance . On 21 May, we received a request from SONI to extend the … On 2 April 2021, The Utility Regulator published a consultation on SONI TSO Governance . On 21 May, we received a request …
… For more detail or copies of the full reports, please visit the MMU section of the SEM Committee website . … day-ahead market were €224.86/MWh for Q1 2022. This is on par with Q4 of 2021. This was primarily due to increased … an increase in wind did have a slight dampening effect on prices. Liquidity continues to be concentrated in the …
… We launched a consultation on our Draft Corporate Strategy 2019-24 on 1 November 2018. The consultation on our draft strategy closes on 31 January 2019 at 5 p.m. If … We launched a consultation on our Draft Corporate Strategy 2019-24 on 1 November 2018. The consultation on our draft strategy …
… Today we are publishing a consultation on options for dealing with customer credit balances and … process. The consultation invites stakeholder feedback on our proposals for arrangements to deal with outstanding credit and deposits. This paper focuses on electricity customers however the results and decisions …
… Example Entry Charging Consultation Paper Conclusions on Introduction of Entry Charges Consultation on Entry Charges Licence Changes Letter to PTL re Capacity … Consultation Short Term Capacity Entry Tariffs Decision on High Pressure Conveyance Licences Decision on D & S Entry …
… We launched a consultation on our Draft Forward Work Programme 2020-21 on 18 December 2019 The consultation on our draft Forward Work Programme closes on 19 February … We launched a consultation on our Draft Forward Work Programme 2020-21 on 18 December 2019 The consultation on our draft Forward …
… We published a Final Determination on the SONI price control for the five year period from 1 October 2015 to 30 September 2020 on 24th February 2016 and have subsequently decided to further consult on two specific topics. Today we publish a Further … We published a Final Determination on the SONI price control for the five year period from 1 …
… (PDF 42 KB) 4 Preface (PDF 18 KB) 5 AIR14 Reporters Report on Board Overview Public Domain (PDF 224 KB) 6 AIR14 Reporters Report on Key Outputs Public Domain (PDF 605 KB) 7 AIR14 Reporters Report on Non-financial Measures Public Domain (PDF 1.7 MB) 8 AIR14 …
… The Utility Regulator today publishes its consultation on licence modifications to the conveyance licence for firmus … to their Graphical Information Systems. The consultation on the licence modification is complemented by Annex 1 … changes to the conveyance licence: We welcome all views on any particular aspect of this consultation on licence …
… We published a Final Determination on the SONI price control for the five year period from 1 October 2015 to 30 September 2020 on 24th February 2016 and have subsequently decided to further consult on two specific topics. Today we publish this Further … We published a Final Determination on the SONI price control for the five year period from 1 …
… Regulator recently published a proposed next steps paper on introducing contestability in electricity connections in Northern Ireland. This paper seeks views and comments on issues associated with the implementation of … and distribution connections. As part of the consultation on the proposed next steps, the Utility Regulator welcomes …